PART 2 — The Captain Was Already Watching
PART 2: She didn't scan it. The gate agent — her name tag said Patrice — stood frozen with Richard's phone in her hand, the boarding pass glowing white against her palm. She did not look at Richard. She looked past him. Past me. Past the fifty stunned passengers. Toward the jet bridge door. And then she pressed a small black button on the side of the podium. A button I had never noticed in fifteen years of flying. The kind of button you only see in airports when something has gone very, very wrong. A red light above the gate flickered once. Patrice cleared her throat. "Sir," she said to Richard, her voice perfectly professional, "please step aside." Richard's mouth fell open. "Excuse me?" "I have not scanned your boarding pass." "I can see you haven't scanned my boarding pass," he snapped. "Scan it. Now. I have a meeting in Chicago in three hours." "Sir," Patrice repeated, "please step aside....